Exchanges/Refunds

Damaged or Wrong Items
  • Please prepare the following information before you make a request to our customer service.
    • Order Number / Pictures of Opened Package / Pictures of Damaged or Wrong Items / Pictures of Damaged Parts
  • Please contact our customer service within 7 days after receiving your package.
  • All shipping fees for exchanges/refunds of damaged or wrong items will be borne by StyleDerma.
Missing Items
  • Please prepare the following information before you make a request to our customer service.
    • Order Number / Pictures of Opened Package / Pictures of Damaged or Wrong Items / Pictures of Damaged Parts
  • If any of your items are missing, please contact our customer service within 7 days after receiving your package.
  • All costs incurred as a result of the reshipment will be borne by StyleDerma.
  • Once your request for the missing item is accepted, we will immediately send the correct item to your address.
Returned Items
  • Unclaimed packages, returned to StyleDerma due to the absence of addressee/wrong or insufficient address, will not be refunded.
  • Please double-check your zip codes and detailed addresses before checkout.
  • Claims on returned parcels due to an insufficient address, unclaimed by the addressee, etc., can only be checked for deliveries made within 2 months.

Ineligible Products for Exchanges/Refunds

The following are not eligible for returns/exchanges:

  • Change of mind
  • Any item reported after 7 days from the delivered date
  • Any item that shows any signs of usage
  • Any item that has been damaged intentionally
  • Any item returned without prior notice or in spite of the return request being denied by our customer service

Please note that all refunds are issued in USD, so any discrepancies in the amount will be due to the conversion rate at the time of processing. If you do not see your refund within that time frame, we recommend reaching out to your card issuer directly for further assistance.

Additionally, please note that the actual colors may be slightly different from the photos depending on the device you are using and individual skin tones.