We continuously seek to provide the best description of our online products to all consumers around the world. However, governed by the relevant Korean law and regulatory guidance, word(s) or phrases such as “natural,” “organic,” “more radiant,” “immediately hydrates,” “high performance,” and “hypoallergenic,” are translations of approved Korean words or phrases that maybe used to describe a product or communicate with the general consumers in Korea. Therefore, depending on your location, your understanding of the descriptive words and phrases you see on our website may vary from our intended use.
Refunds & Exchanges
Please note that the actual colors may be slightly different from the photos depending on the device you are using and individual skin tones.
Damaged or Wrong Items
Please prepare the following information before you make a request to our customer service.
Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
Please contact our customer service within 7 days after receiving your package.
All shipping fees for exchanges/refunds of damaged or wrong items will be borne by STYLEDERMA.
Missing Items
Please prepare the following information before you make a request to our customer service.
Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
If any of your items is missing, please contact our customer service within 7 days after receiving your package.
All costs incurred as a result of the reshipment will be borne by STYLEDERMA.
Once your request for the missing item is accepted, we will immediately send the correct item to your address.
Returned Items
Unclaimed packages, returned to STYLEDERMA due to absence of addressee/wrong or insufficient address, will not be refunded.
Please double check your zip codes and detail addresses before the checkout.
For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
Ineligible Products for Exchanges/Refunds
The following are not eligible for returns/exchanges:
Change of mind
Any item reported after 7 days from the delivered date
Any item that shows any signs of usage
Any item that has been damaged intentionally
Any item returned without any previous notice or in spite of the return request denied by our customer service